About US

WE KNOW WHAT MAKES CUSTOMERS CLICK…

We’re fortunate to be working with clients who understand and value the importance of customer experience to their businesses, and we’re passionate about helping them deliver this.

 

WHY AARDVARK?…

…we hear you say! Here are 10 good reasons to work with us.

    We speak to you in clearhonest and straightforward terms.

    When you hire us you benefit from a dedicated and experienced team. We never outsource technical work and you’re guaranteed our total commitment to your project.

    Experience has taught us that many clients who have put their faith in bigger agencies end up disappointed. While many of our larger competitors have gone out of business over the last few years, we have remained consistently successful – delivering excellent customer service and enjoying a great client retention ratio.

    We’ve worked on many projects, large and small. We’ve launched services for global blue chips and mass circulation magazines, as well as for boutique VCs and offshore advisors. Whichever market you’re in, you can be sure that we’ll bring our extensive know-how to your project.

     

    We start by asking the right questions, employing data modelling and using design patterns to map the project. We then develop using Open Standards to produce extensible solutions that minimise legacy issues.

     

    We’ll give you a single point of contact to provide both on and offline updates during the project lifecycle, and apply an industry-standard management approach easily adaptable to your preferences.

     

    We provide a comprehensive support service for both applications and hosting environments backed up by tailored Service Level Agreements designed to ensure your peace of mind.

     

    We’re dedicated to producing quality work at a reasonable price. Our Open Standards approach means that there are no expensive licence fees or costly upgrade cycles.

     

    We’re happy to work with other suppliers, co-ordinating and integrating content, creative and API’s into projects.

     

    1. We treat our clients well, working with them for the long term to get better results for their business proposition online.

     

    DEPLOY

    Thorough testing plans covering cross-browser checks, SEO optimisation to client acceptance sign-off.

    MEASURE

    We show measurable ROI via both our own eCRM dashboard reports and custom Google Analytics conversion funnel deployments.

    IMPROVE

    Working as your digital partner, we’ll make continual improvements to both your customer experience and conversion funnels.

    UNDERSTAND

    We begin by understanding customer needs. We do this by talking with people, undertaking user research and creating in depth user profiles of typical customers.

    PLAN

    Once we understand customer needs we determine a site’s information architecture, produce engaging interface and user-centred design, integrate content, test.

    CREATE & ITERATE

    Getting customer experience right is like fine tuning a radio to get the clearest signal, we make revisions to get optimum performance.

    Perfect, we like tough cookies!

    Not there yet?

    What should convince you is taking closer look at our work process or going though our detailed case studies. There’s also a rather traumatic memorable gallery of our creative bunch making puppy eyes to the camera, if you’re into these sorts of things. And if that’s not enough, note these 2 things:

    We’re proud to be an Open Source agency; we program in PHP and PostgreSQL and host on Apache driven servers, which means that there are no licence fees to pay to third parties.

    All members of the team working on our project have been excellent. Problems are resolved quickly and easily and all timelines and budgets have been met. To find out more, please visit the RAR website.

    The majority of our clients have found us through referral and to support this we’ve joined RAR which helps agencies and clients to find each other through recommendation.

    We’re immensely proud of client recommendations like these: All members of the team working on our project have been excellent. Problems are resolved quickly and easily and all timelines and budgets have been met. To find out more, please visit the RAR website.

    AND IT LANDED US WITH A FEW AWARDS

    (but we don’t like to brag!)

    Also, there’s the view

    Sure we love central London, but it can get a bit crowded and noisy during the day, hence we moved to much more relaxed and peaceful borough.

    That allows us to focus on quality product and reward ourselves with breathtaking riverside views from the next-door pub. After work, that is.

    aardvark

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