Customer Service
I had a really impressive experience using a website over the weekend. After watching other people do a hard day’s work rearranging furniture, I thought I’d get some kind of takeaway. On a whim, I decided to see if I could do it on-line. A quick google turned up hungryhouse.co.uk – a site that exists to let you place order on-line with a variety of different takeaways. Perfect!
What particularly impressed me was the fact that I wasn’t required to register in order to place my order. They did take an email address, but they put my order through before asking for any more details than it absolutely required. At no point was I faced with anything that said “Sorry, you have to be a registered user to do that.” The whole customer service experience of the site was completely geared around saying “yes, go ahead”. So naturally, as soon as I’d made my order, I went and signed up properly, while I was waiting for my pizza to arrive
The pizza was late, but that was someone else’s fault, and you can’t have everything, can you?
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