About Aardvarks.
Despite the fact that this blog is a company blog for a new media company with offices in London, it only seems fair to open our new company blog with a little bit of information about those much misunderstood... more »
Blog
Thoughts and missives on customer experience and things that interest, inspire, aggravate and motivate us.
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About Us App Store Awards Branding Credit Crunch Customer Experience Customer Service Design Email Marketing Flaming Humour Incentives Indigenous Content iPhone Loyalty Marketing Misc Morris Minor News Online Customer Experience Our Work - Finance & Professional Our Work - Publishing Our Work - Retail Leisure Our Work - Technology R&D Restaurants and Bars Review Sites Sales SEO Strategy Technology Testimonials Trends User ExperienceIs E-Service Getting Better?
Periodically articles appear in the respected (ahem) journals that I read talking about the appalling customer service they receive from Websites. So the question is, are things getting better and if not why not? Remarkably, 22% of companies did... more »
Developing An E-Service Strategy
Good customer service is no longer regarded as sufficient for customer satisfaction and to increase customer retention and loyalty. You now need to exceed expectations to provide customer delight. To stand above your competitors you need to gain their... more »
News
SquareMeal is a 2012 Webby Honoree
April 13, 2012The Webbys, in case you didn’t know, are the leading international awards honouring excellence...more »
Harwin.com – Website Re-Launch
Harwin are a great British company, manufacturing high end electronic connectors from their purpose...more »
Blog
Are Your Olympic Funnels Optimised?
March 26, 2012Opinion amongst our retail leisure contacts is split over the potential benefits the 2012...more »
Dialogue Can Be Your Competitive Advantage
January 24, 2012In the digital world, of agencies, briefs and strategies there is always much talk...more »
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