Customer Experience

  • Why Are Restaurant Websites So Awful?

    Earlier this year we got a call from pre-revolutionary Egypt, or bearing in mind the current events in Egypt (or when you’re reading this) then it may have been pre-pre-revolutionary Egypt or pre-post revolutionary Egypt. The call was from... more »

  • Tesco.com – My Poor Customer Experience

    This year we holidayed ‘staycationer’ style in Cornwall. Rock, to be precise, where the large gull wing houses remain unsold amongst the debris of the banking crisis. This being peak season we thought that it would be a good... more »

  • Customer experience and the search for authenticity

    I’m seriously thinking about attending this year’s TED Conference in Oxford. In case you don’t know, TED (Technology, Entertainment and Design) conferences bring together an eclectic mix of speakers and attendees, questioning perceptions and encouraging discussion of new ideas.... more »

  • The Aardvark Book

    The Aardvark BookFind out more.

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Pushes the definition of fun, but an interesting way to lose ten minutes or so - 'drop a nuke wherever you want':